Important: check the list of common issues and solutions below before submitting your request
If your toilet is blocked:
Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.
There is no blockage, but the flush mechanism will not work:
To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.
Outlets are not working:
Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.
The whole property is without power:
If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.
The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other "off" setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.
Depending on the type of AC system in your rental, there may be a variety of issues. For window units and standalone units, check to ensure the outlet is working, by plugging another device like a light or phone charger. If the outlet is dead, you may need to check the circuit breaker. For Larger systems, like split or central air, it could be a larger issue. In that case, submit a request.
If your issue is an immediate danger to your safety, call 911 immediately. For non-life threatening emergencies, call our 24/7 maintenance team at (808) 204-4206
Other common issues include:
- Lights not working - replace the lightbulb and check and reset the power breaker
- Beeping smoke detector - replace the batteries and reset the system
- Sink or dishwasher will not drain - check for a blockage or use an unblocking solution
- Refrigerator is not working - check the temperature to see if it is too high/too low, check the grill and drain hole
If None Of The Above Items Resolve Your Issue, Follow The Steps Below.
Please note: During weekends and out of hours, emergency maintenance fees may apply.
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